Terms of service

Terms of Service
Last updated: September 30, 2025

1. About Us & Contact Details

These Terms govern your use of Cat and Koi (ABN: 93 160 982 477) and purchases from it. For any questions, please contact us at: info.catandkoi@gmail.com

2. Acceptance of these Terms

By using this website or placing an order you agree to these Terms.

3. Products

We make every effort to ensure product descriptions, images, and details are accurate. However, colours and dimensions may vary slightly due to screen displays and manufacturing processes.

4. Pricing & Payment

All prices are in Australian dollars (AUD) and include GST where applicable. The total price you pay (including shipping and unavoidable fees) will be shown at checkout before payment. We accept the payment methods displayed at checkout. Orders will not be dispatched until payment is received in full.

5. Shipping & Delivery

Shipping is subject to our Shipping Policy (separate document). Delivery times are estimates only and may vary depending on carrier performance and location.

6. Returns & Refunds

Our Return & Refund Policy (separate document) forms part of these Terms. Please review it for details on consumer rights, faulty goods, and refunds.

7. Intellectual Property

All content on this website (including text, images, and designs) is owned by or licensed to Cat and Koi. You may not copy, reproduce, or use any content without prior written consent.

8. Limitation Of Liability

To the extent permitted by law, Cat and Koi is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy (separate document).

10. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.